All companies lose customers. In general, more than 15% of transactions are affected \u2013 every month. We boost customer loyalty at leading e-commerce companies.<\/p>\n\n
The zenloop plugin for WooCommerce automates three key business processes:\n1. Immediately detect unhappy, churning customers\n2. Detect churn motives and alert stakeholders\n3. Win back customers through personalized actions<\/p>\n\n
By analyzing quantitative and qualitative feedback, we uncover potential for improvement and help you address the voices of (un)happy customers, increase CLV, and prevent churn. Ask your customers two simple questions, learn about their opinions on your company and take customer experience to the next level.<\/p>\n\n
With our software, you can measure customer retention and predict business growth.<\/p>\n\n
Our benefits include:\n- Achieve high response rates thanks to individual integration and optimized usability\n- Configure alarm systems and immediately forward critical topics internally\n- X-ray customer comments with smart labels and identify churn drivers\n- Target critical voices based on your customer feedback and respond immediately\n- Benefit from free referrals of your loyal promoters\n- Motivate your employees with visualized real-time feedback<\/p>\n\n
When we founded Flaconi, we aimed at creating an optimal customer experience. Thus, zenloop for WooCommerce enables you to systematically evaluate your customer feedback.<\/p>\n\n
With the zenloop extension, you can\n- Create customized surveys within a few minutes\n- Use platform data to schedule NPS surveys via zenloop\n- Trigger on-site NPS surveys on your order-success-page\n- Trigger email NPS surveys after product delivery\n- Keep track with automated feedback analyses and reports<\/p>\n\n
Smooth feedback analysis\n\"With zenloop, time-consuming and manual analyses are no longer an issue. Thanks to Smart Labels, we can evaluate qualitative customer feedback in no time at all.\"\nJens Griebler (Deichmann) Head of CRM<\/p>\n\n
Expand customer centricity\n\"Customer centricity is the key for our company success. Zenloop helps us to focus on the customer and to communicate insights instantly to all stakeholders.\"\nJulia B\u00f6sch (Outfittery) Chief Executive Officer<\/p>\n\n
Fully automated NPS\n\"The easiest way to implement and roll out the entire Net Promoter System from A to Z - fully automated.\"\nNana Lohmann (Shopapotheke) Chief Marketing Officer<\/p>\n\n
You can send surveys in English, French, German, Spanish, Chinese, Czech, Danish, Dutch, Finnish, Italian, Norwegian, Polish, Portuguese, Russian, Swedish, and Turkish. \nText analysis is available in English, French, German, Spanish, Russian, Italian, and Dutch.<\/p>\n\n
The user interface is in English or German.<\/p>\n\n
Use our powerful integration to enrich your CRM data, trigger workflows or to close the feedback loop:\n- Emarsys\n- Freshdesk\n- Slack\n- Salesforce\n- webhooks\n- Zapier<\/p>\n\n\n
Take these few steps to connect your WooCommerce store to zenloop\u2019s NPS feedback platform:\n- Create a zenloop account<\/a>\n- Create a survey via \u201cour email\u201d and\/or \u201cwebsite embedded\u201d\n- Download the plugin on the official WooCommerce site\n- Install the plugin on your WordPress admin site\n- Connect the WooCommerce plugin with zenloop\n- Configure the WooCommerce plugin<\/p>\n\n Please find a more detailed description here<\/a>.<\/p><\/dd>\n Yes. You need to create a zenloop account to connect a WooCommerce shop.<\/p><\/dd>\n Yes. We offer a 15-day free trial period with unlimited zenloop features access and feedback responses.<\/p><\/dd>\n We offer a simple pricing for any company stage. Start for free. Send unlimited surveys. Pay only for responses: https:\/\/www.zenloop.com\/en\/pricing<\/a><\/p><\/dd>\n The Net Promoter Score (NPS) is the most popular method to measure feedback and customer loyalty. NPS correlates with revenue growth and is used by \u2154 of Fortune 1000 companies in the US. More details on the methodology can be found here.<\/p><\/dd>\n Go to zenloop\u2019s homepage: www.zenloop.com<\/a> and click on \u201cTest zenloop\u201d to get to the register page.\nJust enter your company credentials and click \u201cCreate account\u201d.<\/p><\/dd>\n We send our email to survey your delivery 5 days after an order. You can adapt that timing within the code.<\/p><\/dd>\n Yes, you can customize your survey. Pls go to zenloop and open the \u201cUnterstand\u201d section. Choose your survey and click on \u201cEdit survey\u201d. You can customize a new survey by choosing \u201cour email\u201d or \u201cwebsite embedded\u201d as a survey channel within the \u201cListen\u201d section.<\/p><\/dd>\n Yes and no. You can change the question subject. However, it is important to stick to the NPS question methodology: \u201cHow likely would you recommend [brand \/ process] to a friend or colleague?\u201d Why? Because the question type \u201cWould you recommend XYZ to a friend?\u201d aims to measure customer loyalty. People only recommend a brand\/service, if they are satisfied and emotionally connected with it. If both is true, they become loyal customers.<\/p><\/dd>\n If you have problems with the zenloop for WooCommerce data sync, and have already tried to delete and reinstall the plugin, there are a few other possible causes:<\/p>\n\n Your setup doesn't meet the minimum requirements. The WooCommerce plugin for WordPress requires PHP 7 or greater. We also recommend you update to the latest version of WooCommerce.<\/p><\/li>\n You have conflicts with your Wordpress Theme or other plugins. You may need to switch themes, or deactivate all plugins except WooCommerce and zenloop for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts<\/a>.<\/p><\/li>\n<\/ul>\n\nDo I need to sign up for zenloop\u2019s service?<\/h3><\/dt>\n
Does zenloop offer a free trial?<\/h3><\/dt>\n
What does zenloop cost?<\/h3><\/dt>\n
What is the Net Promoter Score (NPS)?<\/h3><\/dt>\n
How do I open a zenloop account?<\/h3><\/dt>\n
When will the delivery survey email be sent?<\/h3><\/dt>\n
Can I customize the survey design?<\/h3><\/dt>\n
Can I customize the survey question?<\/h3><\/dt>\n
It\u2019s not working<\/h3><\/dt>\n
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